FAQ

Q: Where can I buy a JPMedics Chair?

A: JPMedics chairs can be purchased from our authorized dealer or our website.


Q: What is the warranty on JPMedics products?

A: JPMedics products have a unique warranty. Each individual warranty is listed on the chairs’ product page.


Q: What If I experience a problem with my JPMedics chair?

A: Email us at service@jpmedics.com or give us a call at 877-977-0656.


Q: 
Where can I find my chair’s User Manual?

A: Here

Q: What is the weight capacity on a JPMedics chair?

A: JPMedics chairs can safely hold up to 300 lbs.

 

Q: Is there a height limit on the JPMedics chairs?

A: JPMedics Chairs are designed to fit anyone approximately 5’2” to 6’3” in height. However, the JPMedics Kumo model is designed with an extended length footrest and will accommodate users up to 6’5”.

 

Q: How long has JPMedics been making massage chairs?

A: For over 20 years, JPMedics parent company has been a global leader in innovative seating and wellness solutions.

 

Q: Where are JPMedics chairs made?

A: JPMedics chairs are manufactured and assembled in Japan.

Q: Where is JPMedics based?

A: JPMedics head office is based in Tokyo, Japan. US marketing, sales, customer service, and executive offices are based in Los Angeles, California.

Q: How do I clean my JPMedics chair?

 A: To clean your chair you should simply dust over the polyurethane, wipe the chair using a cloth moistened in a warm mild soap solution, and then wipe with normal water. Do not use saddle soap, polishes, or waxes. 

 

 

Mask FAQ  

 

Q: How many masks does 1 box contain?

A: 20

 

Q: Are the masks individually wrapped?

A: Yes


Q: Your website states your masks have a 3 layer filtration system, but doesn’t all KN95 masks have a 5 layer filtration system?

A: Our masks have a 3 layer filtration system. The less layers a mask has, the higher quality material that is being used. This also makes it easier to breath.


Q: Does your masks have KN95 printed on the sides of the mask?

A: Yes, KN95 is printed on the side of our masks


Q:Where are your masks made?

A: The KN95 masks are manufactured in our factory is Xiemen, China.


Q:How fast can you ship your masks?

A: Once we receive your order, we will ship your masks within 24-48 hours. They will be shipped USPS 2 day shipping.


Q:Do you ship to Japan?

Yes, we can ship to Japan.